Hi Greg,  Nice to meet you and thanks for letting us know about being told we are open Monday-Friday.  This is usually the case, but because of Tax Season we are open additional days and have extended hours. We will check into this. Here is the Support Article, you would be able to use the Digital Assistant or call support. The Digital Asistant does say that you can chat with support. We would recommend putting in chat with support when using the Digital Assistant to get to live support.