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- Each time I try to create a new tax return or add a new client my screen keeps showing a blank white screen. Does tax education not support MacBook or safari?
Each time I try to create a new tax return or add a new client my screen keeps showing a blank white screen. Does tax education not support MacBook or safari?
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jon-alfeldt
Level 1
04-20-2020
10:34 PM
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1 Comment 1
itonewbie
Level 15
04-20-2020
10:49 PM
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That depends on your mac OS version. Preferably, you should open PTO in Private mode, which avoids a lot of the common issues. Clear your cache, restart your browser, and restart your machine if necessary. This is the normal routine that solves 99.9% of the problems.
This is a forum that's open only to tax professionals. If you need Support for the Education Program, you will need to contact Support listed on this website: https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/
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