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- Why do my trustee rights randomly change?
Why do my trustee rights randomly change?
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mlsmall
Level 2
03-04-2026
10:20 AM
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I am the only one in my office that has the trustee rights to efile. I set them. I set the Primary Options password. The odd thing that randomly keeps happening is my trustee right changes for just one tax type. I was efiling individuals no problem. I then switched to corporations and tried to efile and I get the message "You have been denied access to this option. Contact your system administrator for assistance."
The solution I have found is to rename the trustee rights file after closing Lacerte. When I reopen Lacerte it creates a new trustee rights file and lets me efile. So far I have had to do this with S-Corps, Partnerships, and now Corporations.
Why is this happening? Running Windows 11 Pro Version 25H2 OS build 26200.7840
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1 Comment 1
Karl
Level 9
03-11-2026
07:13 PM
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I haven't encountered that. I'm sorry, that's annoying and frustrating. This is likely something you'd need to call Support to get help with.
*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
