Unable to validate your online credentials

[kg7175]

I am trying to log into the 2021 tax program to transfer a fiscal year estate client into the 2022 tax program. When I try to log into the 2021 tax program, I get a pop-up message that states, "Unable to validate your online credentials". Does anyone know how to fix this?

[IRonMaN]

Have you tried rebooting your computer?

Check this out too:

"Unable to validate online credentials" error when signing into Lacerte (intuit.com)

[PATAX]

I'm not sure if this is the same but after I downloaded the pro series software this year a colleague told me that I had to validate my PTIN that's associated/connected with my EFIN. I went into the EFIN information section and I believe there was a box I had to check to validate this ( I can't remember if I had to type in my PTIN or if it was already there). I also had to validate the PTIN I believe in my PTIN section by also checking a box I believe. Take a look at this and see if it helps you.

[George4Tacks · Accepted solution]

Have you update both years? 

https://accountants.intuit.com/support/en-us/help-article/system-responses/unable-validate-online-cr...

[IRonMaN]

That link looks awfully familiar 😀

[Joe6]

Got this same crap. No doubt its our friends at Intuit "improving" the product. I did get it to open by turning off Wi fi and logging in off line. Turned Wi Fi back on and then did an update. Same crap.

[willatbird]

I had to do a Web Setup to get it to work again, but now I'm back in.

[GARY10]

I am livid with lacerte.   They closed down the efile system to the IRS 5 days early so that they could be off those days.   At the end of the year those days are important.

Now I tried to call support and they are closed.  I also have the same issue with 2021.

[kg7175]

Yep! That is what I did and got in!

[kg7175]

I couldn't get in to update, so I had to do the Web Setup to get in. There was someone who posted the link that tells you how to do it.

[J C]

Please send me the link for doing the web set up.

I am at a loss as to what else I can do.

Thank You,

[George4Tacks]

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

That has an install for all the early years. You should consider the FORCE option. Doing an install does not affect your data, only the program. 

[IntuitGabi]

Steps on how to Update the program though Lacerte Websetup here: Downloading and installing Lacerte updates

[libdirect]

I had the same situation this morning. Here is what I did to get it fixed:

1. I searched for my ProSeries 2021, opened the file location, and right-clicked on "Tools-Repair Updates." I ran the program and got back in successfully.

I hope this helps anyone out there!

Dr. Mike 

[Joe6]

A bit more information please.

I can find the file in file explorer that contains the Pro Series 2022 file folder.

In that file folder are other files.

Which one did you right click on?

[From_Saudi_Arabia]

try to reinstall 

[J C]

We paid Lacerte over $8,000.

Check your records.

[George4Tacks]

@J C None of us here received your money. We are with one exception, NOT employees of Lacerte. None of us handling billing issues. Contact Lacerte Support as shown here: https://proconnect.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_...