I'm not sure if this is the same but after I downloaded the pro series software this year a colleague told me that I had to validate my PTIN that's associated/connected with my EFIN. I went into the EFIN information section and I believe there was a box I had to check to validate this ( I can't remember if I had to type in my PTIN or if it was already there). I also had to validate the PTIN I believe in my PTIN section by also checking a box I believe. Take a look at this and see if it helps you.