Have you tried rebooting your computer?

Check this out too:

"Unable to validate online credentials" error when signing into Lacerte (intuit.com)

I'm not sure if this is the same but after I downloaded the pro series software this year a colleague told me that I had to validate my PTIN that's associated/connected with my EFIN. I went into the EFIN information section and I believe there was a box I had to check to validate this ( I can't remember if I had to type in my PTIN or if it was already there). I also had to validate the PTIN I believe in my PTIN section by also checking a box I believe. Take a look at this and see if it helps you.

That link looks awfully familiar 😀

Got this same crap. No doubt its our friends at Intuit "improving" the product. I did get it to open by turning off Wi fi and logging in off line. Turned Wi Fi back on and then did an update. Same crap.

I had to do a Web Setup to get it to work again, but now I'm back in.

I am livid with lacerte.   They closed down the efile system to the IRS 5 days early so that they could be off those days.   At the end of the year those days are important.

Now I tried to call support and they are closed.  I also have the same issue with 2021.

Yep! That is what I did and got in!

I couldn't get in to update, so I had to do the Web Setup to get in. There was someone who posted the link that tells you how to do it.

Please send me the link for doing the web set up.

I am at a loss as to what else I can do.

Thank You,

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

That has an install for all the early years. You should consider the FORCE option. Doing an install does not affect your data, only the program. 

Steps on how to Update the program though Lacerte Websetup here: Downloading and installing Lacerte updates

I had the same situation this morning. Here is what I did to get it fixed:

1. I searched for my ProSeries 2021, opened the file location, and right-clicked on "Tools-Repair Updates." I ran the program and got back in successfully.

I hope this helps anyone out there!

Dr. Mike 

A bit more information please.

I can find the file in file explorer that contains the Pro Series 2022 file folder.

In that file folder are other files.

Which one did you right click on?

try to reinstall 

We paid Lacerte over $8,000.

Check your records.

@J C None of us here received your money. We are with one exception, NOT employees of Lacerte. None of us handling billing issues. Contact Lacerte Support as shown here: https://proconnect.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_...