Why does Lacerte insist on blocking us from replying or clicking links in email if we use mandated VPN?

[mfkcpa]

Every time I call for support I'm reminded about the survey I will be receiving and for years now, I have informed the representative that I cannot access the survey because I work behind a MANDATED VPN.

I can live with not completing surveys.

Today I received an email with a link to explore new features.  You guessed it, I can't get at it from behind the VPN.

As they serve businesses mandated to work behind a VPN, when will Lacerte get the memo and allow us access to the things aimed at "helping" us?

[sjrcpa]

Sounds like it is your email/VPN/network security doing the blocking. Not Lacerte.

[mfkcpa]

Why do you say that?  How do I check the veracity of your statement?

The VPN is supposed to block malicious sites.  It's part of the reason I use it.

[sjrcpa]

Why would Lacerte block a link they provide?

"The VPN is supposed to block malicious sites" And it appears to think the link is malicious. While I'm no expert, I think it's the malware filter that does this and not the VPN per se.

"How do I check the veracity of your statement?" Check with the IT people who set it up. What kind of message do you get when you click on the link?

[mfkcpa]

Lacerte is not blocking the link.  Lacerte is not accepting an attempt to connect when done from behind a VPN.  If I remove the VPN it works.  

[sjrcpa]

It sounds like the VPN is the blocker then.