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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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- Re: Rating you a 1.. Dearest Tech Support
Rating you a 1.. Dearest Tech Support
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Strongsilence-C
Level 10
03-13-2023
11:21 AM
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Dear Tech Support,
I apologize for the low rating. It isn't your fault. I gave a rating of 1 based on Intuit's failure to correct the California filing deadlines. This is a "message" to LC only. It doesn't reflect the fact that you helped solve my problem.
When appropriate and earned, I have written with praise and commendation in the written answer response boxes. I hope you read those comments. I will continue to do so. You deserve support from California preparers. You deserve chocolate every Monday from your supervisor!
It is management that is at fault for a 1 rating. (They could be happy that I didn't rate them a 0!)
I look forward to my next call. You have a difficult job and I appreciate you.
Sincerely,
Unsatisfied
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3 Comments 3
VeganCPA
Level 1
03-13-2023
11:27 AM
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Support recently closed a case of mine that was never resolved. I notice they didn't send me a survey, so I could express my dissatisfaction with their handling of the case. Never got one! I empathize with your frustration. The only reason I have time to comment is because Lacerte is not working for me right now. Can't send e-signatures. There is an obvious problem, but I don't have interest is calling support over it. I'll move on to some other work, as I'm sure they're working hard to fix the problem. 🙄
IRonMaN
Level 15
03-13-2023
11:36 AM
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You folks must have called the wrong support department. The other posts directly referring to their dealing with support this year all provided rave reviews. Or maybe you just weren't paid enough to give those stellar reviews 😜
Slava Ukraini!
Strongsilence-C
Level 10
03-13-2023
08:01 PM
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I am not unhappy with support. But I am giving 1 to the question "Based on this interaction, how much does Lacerte care about me as a customer". I am trying to get LC to recognize my dissatisfaction while also rating support as they deserve, which is typically high in my experience. It is indirect but maybe LC will take notice.
