Dear Tech Support,

I apologize for the low rating.  It isn't your fault.  I gave a rating of 1 based on Intuit's failure to correct the California filing deadlines. This is a "message" to LC only. It doesn't reflect the fact that you helped solve my problem.

When appropriate and earned, I have written with praise and commendation in the written answer response boxes. I hope you read those comments.  I will continue to do so. You deserve support from California preparers.  You deserve chocolate every Monday from your supervisor!

It is management that is at fault for a 1 rating. (They could be happy that I didn't rate them a 0!)

I look forward to my next call. You have a difficult job and I appreciate you.

Sincerely,

Unsatisfied