Support recently closed a case of mine that was never resolved. I notice they didn't send me a survey, so I could express my dissatisfaction with their handling of the case. Never got one! I empathize with your frustration. The only reason I have time to comment is because Lacerte is not working for me right now. Can't send e-signatures. There is an obvious problem, but I don't have interest is calling support over it. I'll move on to some other work, as I'm sure they're working hard to fix the problem. 🙄