Answered: Re: Lost Data

Winebrad · ‎02-08-2021

I recently lost all of my Tax Client Data due to a Bit Locker Error. Two Questions:

1) Does Lacerte offer a method to retrieve my data?

2) Can I have my prior processed clients unlocked for REP Access?

George4Tacks · ‎02-08-2021

Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.

If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609

Answers are easy. Questions are hard!

View solution in original post

IRonMaN · ‎02-08-2021

Don't buy a lottery ticket today, but you might want to consider spending a few bucks on Carbonite to backup your system in the future. You are out of luck if you didn't have some kind of backup for those files.

Slava Ukraini!

George4Tacks · ‎02-08-2021

Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.

If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609

Answers are easy. Questions are hard!

Lost Data

©1997-2024 Intuit, Inc. All rights reserved.

Intuit, QuickBooks, QB, TurboTax, and Mint are registered trademarks of Intuit, Inc. Terms and conditions, features, support, pricing and service options subject to change without notice.

By accessing and using this page you agree to the Terms and Conditions.