Lack of Credentials

[Flyktning]

When attempting to open years 2017 through 2020 and occasionally 2021, I get a message that indicates I do not have credentials to open it.  I can open 2016, 2021 usually, and 2022 and 2023.  I installed the program patches required for all post-2016 years before January 1 and these programs worked fine earlier in the year.  The program patch had to do with the way Lacerte interacts with Windows.

[jcrawf6425]

I am having the sa

[kpdcpa]

I am having same problem...what an aggravation...

[Flyktning]

Thank you both.  I tried reinstalling 2020 and that didn't do anything.  It installed quickly enough to make me uncertain if the installation was actually successful.  I have to harass Lacerte in the next few days and get them to work on it.

[dj1]

same here

[JPOT]

Same thing happened to me.  However when I retried at 8PM EST, I was able to log in, but very frustrating that I had a 3 hour delay to complete work that is due to the client tomorrow.  

[Flyktning]

Okay, Lacerte had me download the latest Tool Hub on each workstation, I think it has to be about a  December version or later, and install from there year by year and workstation by workstation.  I hope none of you are in a firm with 600 workstations.  Fortunately I have only 18 installations.  Uh, I've done three Tool Hubs and six programs so far.  The update applies to six years, 2018 through 2021.  2022 might be included too though I have had no trouble with 2022.  I'm hearing that all Intuit tax programs are affected, not just Lacerte.