Lacerte Database Problems

[Seq]

Our individual database has replaced client names and SSN's in various clients tax files with other clients names and SSNs. This happened to us last year and Lacerte was able to fix the database to prevent this from happening. This morning after being on the phone for an hour with tech support I was told there is nothing they can do and that they are not allowed to escalate issues anymore. We've been with Lacerte for 30+ years and this will be the last. 

[Jim F]

Sadly Lacerte has been on a slow, downward trajectory since Intuit (a company that focus on b.s. sales, versus strong technical issues) took over a few years back.  I miss the old Lacerte.

[cin15]

Totally agree.  If I wasn't so close to retirement, I would dump Intuit.  I let every new person entering the profession what a horrible company Intuit is.  I suggest that they use any software other than Intuit.  It is just sad.  I use EasyAcct accounting software which is an Intuit product.  They had a disastrous upgrade starting in November 2025.  It put us at least two weeks behind filing W-2s and quarterly payroll tax returns.  Which means we started tax season behind.  We normally have a couple of updates to the accounting program in January for final form issues.  We are now on update ELEVEN!!  

[Seq]

I think this is the final straw. Unless my rep offers us a smoking deal, Ultratax here we come.