Our individual database has replaced client names and SSN's in various clients tax files with other clients names and SSNs. This happened to us last year and Lacerte was able to fix the database to prevent this from happening. This morning after being on the phone for an hour with tech support I was told there is nothing they can do and that they are not allowed to escalate issues anymore. We've been with Lacerte for 30+ years and this will be the last.