E-file error - State failed transmission

[RobertB]

I e-filed a client, but got a validation error due to upgrade needed.  I upgraded then re-submitted the return, forgetting that the State (WI) had been processed ok.  Now I get the following notification:

Failed transmission on March 12, 2021
Validation Failure: Error 10: The submission is a duplicate of one that was previously received.

Resolution: Please contact customer support.

I logged into my account and searched e-file status, it doesnt appear it was filed to the State.

How do I clear out the error message to allow me to resubmit?

Thanks in advance for the help!

[abctax55]

IF you want to live dangerously, this MIGHT work:

E-File (top menu bar) > down to e-file support tools > Clear return > return.

I'm not recommending this, as I've only done it occasionally over the years and I'm not exactly sure what it did/does. 

Depending on the return is question... it may be best to make a pot of coffee than call customer support.

Let us know.     

[Sally-j]

What is the phone # of customer support?