Lacerte Manage Users: Invite is failing to send email

[BelieverBarb316]

Help!  My new employees can't access Lacerte because I keep sending them an invite and they are not receiving it.  It is going to their work email address and I have access to see their inbox so I know it is not being received or going to junk.  I've called support 3 times (and waited on hold more than an hour each time)  Beyond frustrated.  Has anyone else had this happen? 

[George4Tacks]

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/inviting-new-users-to-lac...

[BelieverBarb316]

The link you sent says that the resolution of that guys issue was a mystery.  Was there something else in there you thought would apply to my situation? 

[BelieverBarb316]

I've got a case number for this issue, but I have been on hold with support for 1 hour and 30 minutes waiting to even just give this case number to someone.  Is there a faster way to navigate the lacerte phone support system when you have a case number?

[jmeehan]

It happens to me a lot.  I start backwards and do forget password from the user side.  I know its super frustrating.  Hope that helps.

[aklemenok]

Was there ever a solution to this issue?

[jmowry]

I am having the same issue, did you find a resolution?