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Help! My new employees can't access Lacerte because I keep sending them an invite and they are not receiving it. It is going to their work email address and I have access to see their inbox so I know it is not being received or going to junk. I've called support 3 times (and waited on hold more than an hour each time) Beyond frustrated. Has anyone else had this happen?
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Answers are easy. Questions are hard!
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The link you sent says that the resolution of that guys issue was a mystery. Was there something else in there you thought would apply to my situation?
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I've got a case number for this issue, but I have been on hold with support for 1 hour and 30 minutes waiting to even just give this case number to someone. Is there a faster way to navigate the lacerte phone support system when you have a case number?
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It happens to me a lot. I start backwards and do forget password from the user side. I know its super frustrating. Hope that helps.
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Was there ever a solution to this issue?
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I am having the same issue, did you find a resolution?
