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Lacerte 2017 tax program, since update is not working in Windows 11?

Alltax
Level 2

Since June 15 when Microsoft dropped internet explorer 2017 comes up with a non-removal screen saying the browser, I am using is not compatible.  Specificity  internet explorer, I do not have that browser on the new Windows 11 computer.  None of the 5 agents has been able to fix it.  Any suggestions?

0 Cheers
2 Comments 2
User FIDO 61
Level 8

And you have tried this? ↓

Lacerte login error 6/22/22 - Intuit Accountants Community

♫ faint buzzing noise ♪
AndresVTB
Level 4

Intuit released an update shortly after tax season which, surprisingly, I missed too. What worked for me:

Use the Lacerte Tool Hub to WebSetup/force (under the Install tab) the update to Lacerte 2017 (and 2016 too). After that, we got the normal login screen.