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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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- Lacerte Locking Up When Trying to Send DocuSign for Signatures
Lacerte Locking Up When Trying to Send DocuSign for Signatures
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alisonbianca
Level 2
04-10-2023
04:01 PM
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Hello - Is anyone else having an issue with Lacerte locking up when trying to send out DocuSign signature emails? I've been trying all morning with no success. The program locks up and I have to end task to get out of it.
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IntuitAlicia
Employee
04-13-2023
12:07 PM
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Highly recommend installing the Lacerte Tool Hub: https://proconnect.intuit.com/support/en-us/help-article/system-responses/fix-common-problems-errors...
After installing, or if you already have this tool installed we recommend running the PDF repair tool. The PDF repair tool often corrects this experience without any additional steps required.
If after doing this you continue to have trouble sending the eSignature your best bet will be to contact technical support so we can troubleshoot further.
