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Best Answer Click here
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Good morning! That diagnostic is a recently reported issue that our developers are working to correct. In the meantime, you should be able to bypass the diagnostic and e-file by following these steps:
- Highlight the client from the client list.
- Go to the e-File menu.
- Select e-File Support Tools and then choosing Disable e-file Error.
Once the e-file diagnostic error checking has been disabled, the return can be transmitted. Our customer success team can be reached at (800) 933-9999 should you have any further questions or issues. Thank you, and happy tax season!
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Good morning! That diagnostic is a recently reported issue that our developers are working to correct. In the meantime, you should be able to bypass the diagnostic and e-file by following these steps:
- Highlight the client from the client list.
- Go to the e-File menu.
- Select e-File Support Tools and then choosing Disable e-file Error.
Once the e-file diagnostic error checking has been disabled, the return can be transmitted. Our customer success team can be reached at (800) 933-9999 should you have any further questions or issues. Thank you, and happy tax season!
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"Lacerte, please fix this error."
"Hope that Lacerte can clear this."
***************
This isn't Lacerte support; this is a peer-to-peer user forum.
You need to notify Intuit directly of any program errors.
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If you need to get an answer fast, feel free to reach out to us via support phone number. We're always happy to help.
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Now THAT is something a lot of us old-timers around here are usually pretty good at.
Post away, and maybe we can save you a phone call.
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