LaurenIntuitTow ne
Level 2
12-06-2019
08:27 PM
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Good morning! That diagnostic is a recently reported issue that our developers are working to correct. In the meantime, you should be able to bypass the diagnostic and e-file by following these steps:
- Highlight the client from the client list.
- Go to the e-File menu.
- Select e-File Support Tools and then choosing Disable e-file Error.
Once the e-file diagnostic error checking has been disabled, the return can be transmitted. Our customer success team can be reached at (800) 933-9999 should you have any further questions or issues. Thank you, and happy tax season!