Good morning!  That diagnostic is a recently reported issue that our developers are working to correct.  In the meantime, you should be able to bypass the diagnostic and e-file by following these steps:

  1. Highlight the client from the client list.
  2. Go to the e-File menu.
  3. Select e-File Support Tools and then choosing Disable e-file Error. 

Once the e-file diagnostic error checking has been disabled, the return can be transmitted.  Our customer success team can be reached at (800) 933-9999 should you have any further questions or issues.  Thank you, and happy tax season!

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