How to update REP AutoPay

[Katerina_CLG]

Hey everyone,

It seems like it should be easy to do, but I can't turn off AutoPay nor can I update the payment method. Anyone know how to do it?

Katerina

[Kathi_at_Intuit]

Hi @Katerina_CLG Great to see you in the Community and thanks for posting your first question on how to update REP autopay. Here is a helpful article about how to turn it off:

Managing your information with My Account for Lacerte

If you need further assistance with this please contact Lacerte Support as they would be able to walk you through this. 

[billfin]

Having the exact same problem; email from Lacerte with a link that brings me to the home page.  Needs to be fixed.  Should not have to call tech support to fix autopay.  Credit card is valid.  They want me to delete autopay and re-enable it, but I cannot find it again after having wasted time finding it once.

[Kathi_at_Intuit]

Hi @billfin Thanks for posting in the Community about fixing AutoPay. This support article will help you to add, change, or delete a saved credit card and bank account for AutoPay:

Managing your information with My Account for Lacerte

What homepage did the email take you too? If it was this one https://accountants.intuit.com/, then the next step on this site would be to Sign in and then delete the credit card.