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Hello all, any ideas what to do with tax software problems as to whom to reach. I have been on the phone for over 9 hours with 4 different people over 1 and1/2 weeks and finally had the problem escalated but those people were to call me before now & not.

Level 1
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Level 15
Level 15

Have you posted your issue in here?   Unless its account related, you will probably find better help here.

Level 15

Post here. You will probably get it solved. If you have not yet tried the Tool Hub, it solves many program issues  https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

We can not see your computer, like support could but I have 40 years experience with Lacerte and there are other volunteers here with similar experience. 

The group of volunteers here can get a bit snarky at times, but we are good. 

Here's wishing you many Happy Returns