Post here. You will probably get it solved. If you have not yet tried the Tool Hub, it solves many program issues  https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

We can not see your computer, like support could but I have 40 years experience with Lacerte and there are other volunteers here with similar experience. 

The group of volunteers here can get a bit snarky at times, but we are good.