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12029 Last 2 days when trying to get return acknowledgements I get this: Connection Error: 12029 But I can get REP's. I also get an error of: Update Server offline

cosmosbkpg
Level 1

I am able to receive REP's but when trying to get acknowledgement of returns I get Connection Error:  12029 for the last 2 days!  Also when I try to update the Lacerte program I get the error of:  Update Server offline

This has been going on for the last 2 days!?

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Accepted Solutions
George4Tacks
Level 15
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7 Comments 7
ZACHOCALL
Level 2
I have the same issue..Do you know ultimately what happened and how to fix?
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George4Tacks
Level 15
@ZACHOCALL - Have you tried the FORCE install?

Answers are easy. Questions are hard!
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ZACHOCALL
Level 2
@George4Tacks Yes, it will not install that way because it says it cannot communicate with Lacerte (for the download I assume)
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George4Tacks
Level 15
@ZACHOCALL Do you have an anti virus? What are your firewall settings? Unfortunately I believe you need to call support. Please post your solution here, if you can.

Answers are easy. Questions are hard!
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ZACHOCALL
Level 2
@George4Tacks I did call support, the problem is that Lacerte has recently changed the ports and IP addresses it uses to communicate to a much wider range of addresses.  Lacerte has failed to updated it's Configuration settings within Knowledge Base article : https://accountants-community.intuit.com/articles/1861054-firewall-and-anti-virus-software-configura...

Sad to lose a full work day to this but I am glad we have resolved it.  We had to check the firewall logs to see what new addresses were being used and add them to our safe list withing the firewall.  
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George4Tacks
Level 15
Thank you for sharing with the community.

Answers are easy. Questions are hard!
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George4Tacks
Level 15
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