12029 Last 2 days when trying to get return acknowledgements I get this: Connection Error: 12029 But I can get REP's. I also get an error of: Update Server offline

[cosmosbkpg]

I am able to receive REP's but when trying to get acknowledgement of returns I get Connection Error:  12029 for the last 2 days!  Also when I try to update the Lacerte program I get the error of:  Update Server offline

This has been going on for the last 2 days!?

[ZACHOCALL]

I have the same issue..Do you know ultimately what happened and how to fix?

[George4Tacks]

@ZACHOCALL - Have you tried the FORCE install?

[ZACHOCALL]

@George4Tacks Yes, it will not install that way because it says it cannot communicate with Lacerte (for the download I assume)

[George4Tacks]

@ZACHOCALL Do you have an anti virus? What are your firewall settings? Unfortunately I believe you need to call support. Please post your solution here, if you can.

[ZACHOCALL]

@George4Tacks I did call support, the problem is that Lacerte has recently changed the ports and IP addresses it uses to communicate to a much wider range of addresses.  Lacerte has failed to updated it's Configuration settings within Knowledge Base article : https://accountants-community.intuit.com/articles/1861054-firewall-and-anti-virus-software-configura...

Sad to lose a full work day to this but I am glad we have resolved it.  We had to check the firewall logs to see what new addresses were being used and add them to our safe list withing the firewall.  

[George4Tacks]

Thank you for sharing with the community.

[George4Tacks · Accepted solution]

https://itstillworks.com/12363097/how-do-i-fix-a-12029-error

I would try https://accountants-community.intuit.com/articles/1859961-how-to-perform-a-force-install-of-lacerte first