A quick follow-up to my previous post. I spoke to a very nice Lacerte representative(from within their efile services department) this morning. She didn't know the answer as to why our efile transmission still says "Received At Lacerte". And, at first, I was concerned there was something wrong on our side of things. There isn't. She put me on hold, and spoke to someone else in her department. She was told that LACERTE shut down their efile services on 12/22. She was also told that notifications were sent to Lacerte customers. I believe one of the comments in this stream said that if there was a Lacerte shutdown prior to the IRS shutdown, Lacerte didn't provide notice to anyone. I've spoken to our staff that's responsible for such communications here, and neither they, or anyone else here received any notice from Lacerte.
Our client in question was a Fiscal Year End of 07/31, and was on extension, and not due until 05/15/26, so we have that flexibility. However, this still should require some explanation from Lacerte to its customers. If we missed the communication, that's on us. If they didn't communicate properly to all of their customers, that's a huge disappointment.
From our firm to yours, we hope you had a Merry Christmas, and a Happy New Year, and a successful tax season.
