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can not get in to the tax programs for 2018,2019,2022, and 2021

Laury4281
Level 1

When I go through the normal verification steps for those tax years above, after I enter the 6 digit code, I get the message "Unable to Validate your Online Credentials" .. just those tax years, the others are fine.  Anyone else experiencing this issue?

 

Laurence Beinert

Lacerte user 68426

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1 Best Answer

Accepted Solutions
abctax55
Level 15

Known issue -  a notice was sent late last year to update all versions to avoid this.

The solution is to use WebSetUp and re-install every year there's an issue.  And no, you won't lose your data.  But I'm sure you have good back-ups anyway 😁

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

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3 Comments 3
abctax55
Level 15

Known issue -  a notice was sent late last year to update all versions to avoid this.

The solution is to use WebSetUp and re-install every year there's an issue.  And no, you won't lose your data.  But I'm sure you have good back-ups anyway 😁

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
0 Cheers
StanDeal
Level 2

I had the same problem.  I reinstalled each year using the Lacerte Web Setup function.  That solved the problem,.

Laury4281
Level 1

Thank you for the solution!  All set!