can not get in to the tax programs for 2018,2019,2022, and 2021

[Laury4281]

When I go through the normal verification steps for those tax years above, after I enter the 6 digit code, I get the message "Unable to Validate your Online Credentials" .. just those tax years, the others are fine.  Anyone else experiencing this issue?

Laurence Beinert

Lacerte user 68426

[abctax55 · Accepted solution]

Known issue -  a notice was sent late last year to update all versions to avoid this.

The solution is to use WebSetUp and re-install every year there's an issue.  And no, you won't lose your data.  But I'm sure you have good back-ups anyway 😁

[StanDeal]

I had the same problem.  I reinstalled each year using the Lacerte Web Setup function.  That solved the problem,.

[Laury4281]

Thank you for the solution!  All set!