Laury4281
Level 1
05-23-2024
05:47 PM
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When I go through the normal verification steps for those tax years above, after I enter the 6 digit code, I get the message "Unable to Validate your Online Credentials" .. just those tax years, the others are fine. Anyone else experiencing this issue?
Laurence Beinert
Lacerte user 68426
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abctax55
Level 15
05-23-2024
06:22 PM
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Known issue - a notice was sent late last year to update all versions to avoid this.
The solution is to use WebSetUp and re-install every year there's an issue. And no, you won't lose your data. But I'm sure you have good back-ups anyway 😁
HumanKind... Be Both
