59509

[#1]

The following diagnostic is generating: "Some savings, money market and controlled spending accounts are not eligible for automatic drafts. Please confirm with your bank or credit union if the account you've selected can be automatically drafted. If your payment is returned from your bank unpaid, you will be subject to a "penalty for bad electronic funs transfer." The penalty is 10% of the payment ...." The particular return this is showing up on there is no amount due, there is a refund. Same bank account used in prior year, no issues. There is no fix on if the bank does confirm, this critical diagnostic will not go away. How to fix please, so I can efile the return?

[Karl]

I imagine this would be fixed on Screen 3.  Is "electronic payment of tax due" checked or activated for fed/states?  If no balance is due anyway, uncheck/unmark it.

If that doesn't work, an admittedly less desirable workaround would be to ask the client to upload checking account info so you could make the drop-down of the bank info "checking" instead of "savings."

[lgalvin]

Same here, I am on the phone with support now, but the agent does not seem to have any information on this.  This is a young person's return and they do not have a checking account - I have not seen this error before.  Any suggestions on how to clear?

[lgalvin]

Was there any real resolution for this?

[Karl]

You might be able to suppress the diagnostic ("Efile" menu>"efile support tools">"Disable efile error...") and efile it anyway.

Especially since this account worked for your client last year with no issues, it might be a new ghost critical diagnostic.

Also wanted to clarify and make sure you knew that this is only a peer user support forum.  For official tech support, calling Lacerte tech support is the only option. I know you said you already called and the agent wasn't helpful, and I'm sorry. Each agent is different, sometimes you get ones that "dig" into things more and find solutions. But my bet is they'd tell you to try suppressing the diagnostic like I described above.

[JT461]

I got this diagnostic because I incorrectly checked the bank account as a savings account. Once I changed it to a checking account, the diagnostic disappeared