We are having the same issue.  Can not update workstations. 

This is unacceptable and needs to be fixed, although I bet they can't. They never mentioned these changes to who can update the program.

Lacerte has an investigation for the Auto Background Updater being broken.

Investigation: INV-117194 Lacerte reported that multiple other Customers are experiencing the issue, primarily on network/terminal environments.

While reviewing with a tech, we checked %temp% and located "BuLog.txt" file which contains the log information for the Background Updater.

I have sent this as requested to: lacerte_support@intuit.com, with Subject line: INV-117194 BuLogs

1. have been a user of Lacerte software since 1988. I used to be able to call Larry Lacerte with my office's concerns.
2. The first rule of security for PC desktops is -- DO NOT LOGIN AS ADMINISTRATOR. The UAC system works and is well tested.
3. Your decision to make updates automatic, while well intentioned, does not work. It requires the user to login as an administrator to check the update status or to update the desktop client after updates have been downloaded
4. After logging in as Administrator on one of my network workstations, I attempted to disable the automatic updates. That procedure, while it did check the box,  did not work. The next time I logged in as Administrator on the same workstation the choice was back to Automatic updates enabled.

I recognize that this is a work in process but your decision to make all your users BETA testers makes me, and your user base, very angry. Especially those that work in network environments. The system may work for single user customers.   

I also recognize that my message will not reach the appropriate level in your organization.  That makes me, and your user base, angry.

In other words, your company credibility is trashed.

BTW I’m really P****d

On January 3, 2025, Intuit did "something" and all my Firm information was deleted. It send me a message about "Connected Services" (whatever that is) to an email address I had 5 years ago. I had to resend all the required paperwork proving I was the owner of this account, and finally they reinstated it (even thought they could see all the paperwork I submitted in 2019). I have since had nothing but trouble inviting people to LINK, it says I do not have admin access (even though I am listed as Master Admin, but my Admin has access). It's January 27, and my clients are chomping at the bit for their Organizers. 

I also have been using Lacerte for over 20 years and I have never seen a rollout like this in my life.

I know Intuit want to get rid of the small business owner, but is this really how to plan to do it?

I am so disappointed and Frustrated.

Linda 

Someone from Lacerte needs to contact Linda, right away. I am having issues but nothing like Linda. Sorry Linda, that is totally unacceptable! 

Thank you Roz2, it is just unbelievable.....

Linda

Interesting term "hiccup". It was a full blown volcano in my case. Finally after 3 weeks of trying to get my firm setup in Lacerte and retrieving my prior data, Lacerte has now REPed all my Out of State tax return With NO permission form me. I have requested a refund as I have not submitted these states for REP. 

2024 Tax season will go down as the worst rollout of Lacerte for me in 20 years.

Linda 

I just tried to re download Lacerte and I got the following Error: " Unable to write data to file, You must have Administrator rights to install this program"

I guess we still have a "hiccup"

Linda

Yes,

Linda

I am available at 2.00pm CA time.

Linda

To be clear - are you stating that the expectation is that workstations can now apply updates without having to have local administrator privileges; or alternatively that the prompt that an update has been downloaded and that the workstation user must restart to apply the update will no longer appear?

Eric

I was able to disable auto updates several months ago (shortly after my original posting here) on all the workstations on my 6 user network. I don't receive notifications about needing updates until something like not being able to efile triggers the need to manually update the software. In other words, I am operating just like I have been using Lacerte tax software since forever. And that's fine with me. 

If auto updates work for you, congratulations.  They certainly messed with my network and they are now in the rear view mirror.

Just to let anyone at Intuit who might care know the latest observations:

Backup updates still can't actually be run automatically in the background without user engagement.  Even the release letter for the latest update states this:

"Background updates
No more interruptions or re-start downtime due to product updates! Lacerte will now autocheck for product updates and have downloads ready for installation when you are. Preview what’s included in the release and choose to install now or later. Effortlessly stay up-to-date with the latest Lacerte version!"

Emphasis added - Folks, any time you have the word "choose", you mean that there's a user engagement.  That's not how "background" works.  

An additional note while I'm ranting...If it HAS to be interactive, can't the app check for and offer to install updates BEFORE the user goes through the process of logging on and providing MFA?  Sometimes I'd love to let the Help Desk guys update the app without having every single one of them have to have an Intuit logon in order to do so.

Hi @ERic WEller thanks for taking the time to share your feedback and observations here in the Community. We appreciate the detailed input and have passed your comments along to the appropriate team for review and consideration in future enhancements.