Unable to access data files for company

[mjjjfisher]

Come back from lunch and cannot open any client company. Was working fine before.  Same error message - "unable to access data files for company xxxx"

Nothing I do seems to fix the issue. 

[DaniB]

Update 2.52.11 corrupted EVERY SINGLE FILE on my shared drive, we got that message every time we tried to open every company. I didn't know that every time you do an update there is a backup of the companies made when you open them in the new software. We have had to go through those update backup files and restore back to the last time the company was backup up. I'm losing weeks, if not months, of work...

[DaniB]

Also, it seems to be a shared drive issue. No corruption problems with companies stored on c:\.

[Kathi_at_Intuit]

Hi @mjjjfisher Thanks for posting in the Community about not being about to access your data files. If you are still experiencing this we would contact EasyACCT Support for assistance.   

[Binh Dieu1]

Samething here.

Our firm lost a whole year 2025 payroll folder. we have about 120 Clients.

EasyAcct developing team contacted me and took the whole payroll's folder. 

i still wait for their answer. 

[mjjjfisher]

I just restored a backup to a C: drive and it works fine now. Little extra time but nothing crazy.  Just won't open on a network drive for some reason. 

I have a scheduled Zoom meeting with them tomorrow to discuss the issue.  Not sure why Zoom but I'll let you know what I find out.  

[FRUSTERATED]

We can not restore a company from our shared network or a thumb drive.  When we try to open the file it says unable to access data files. Made a new data path and got the same message unable to access data files.  I called about this issue the second week of January!  Hours wasted because of all the issues!  The one computer it did restore on the balances are wrong.  Totally ridiculous and no one has time for this.  

[Binh Dieu1]

I already had a zoom meeting with the developing team, i believed the team developing from India. 

I am not sure you were meeting with the same team. 

i am not agree because share drive or network drive made this issue. because my firm has all the data from the local shared drive. and i made 2 folders for each companies. the write up folder for bookkeeping was working fine. the payroll folder has issues.

Intuit created issue ticket and investigated ticket for this issue. 

[jwacuff]

Very, very, very frustrated, angry, and tired after working 6 weeks straight on trying to fix these Easy Acct G/L and P/R problems. "unable to access" no matter what I try. Restoring from server drive, trying to copy from server drive, trying to restore to the C drive. Seems like the "restore" function is not letting us get back in to the client. We are dead in the water as of this Sunday, 2/22/26, and very much considering lawsuit in addition to changing software after more than 25 years with these people. Will call customer no service, hoping they have found an answer that they will share with their customer(me).  Georgia client very unhappy with Mr. Intuit....

[FRUSTERATED]

WHEN WE RESTORE A COMPANY FROM OUR SHARED DRIVE OR THUMB DRIVE THE BALANCES ARE NOT CORRECT. . ANYONE ELSE HAVING THIS ISSUE?   STILL DEALING WITH UNABLE TO ACCESS COMPANY FILES.  THESE ISSUES ARE NOT GETTING RESOLVED, AND WE ARE AT A STANDSTILL.  

[IntuitKate]

Hi @FRUSTERATED,  Our team is looking into this. I've added you to the open investigation so you will receive updates via email.  

I'd also recommend reconnecting with Support as they are best equipped to assist in this situation, they'll be able to remote in and get a file.  If you haven't already,  please check to make sure you are using the most updated version of EasyACCT.  

Please note that since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. We will need you to reach out to our support team directly, even if you’ve already shared the details here.