I already had a zoom meeting with the developing team, i believed the team developing from India. 

I am not sure you were meeting with the same team. 

i am not agree because share drive or network drive made this issue. because my firm has all the data from the local shared drive. and i made 2 folders for each companies. the write up folder for bookkeeping was working fine. the payroll folder has issues.

Intuit created issue ticket and investigated ticket for this issue.