Hi @FRUSTERATED,  Our team is looking into this. I've added you to the open investigation so you will receive updates via email.  

I'd also recommend reconnecting with Support as they are best equipped to assist in this situation, they'll be able to remote in and get a file.  If you haven't already,  please check to make sure you are using the most updated version of EasyACCT.  

Please note that since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. We will need you to reach out to our support team directly, even if you’ve already shared the details here.