UNABLE TO ACCESS COMPANY FILES

[Binh Dieu1]

It is happen again. 

all my payroll data is gone. i cant access my company. 

Common Easy do some thing. 

[bigburg]

Happened to one directory of our clients yesterday too. After a terrible call to support, where I was told it was my network's fault (suggested to get my IT to look at it) and "educated on keeping my program updated" ( I mentioned we were afraid of updates for a good reason) all they suggested was to restore a backup. It was working fine in the morning then all the sudden several client files lost banking and payroll and we could not add a bank account. Nothing changed in that time... we didn't update anything, the error was out of the blue. What a gut punch.  Yes ...this has all reduced a grown woman to tears.  After a rough tax season we figured out many work arounds,  now there are a few clients we have to redo for a 3rd time or 4th... I've lost count. 

[jonduboise]

This error unable to access company needs to be fixed immediately.  There is positively no reason whatsoever for this to ever happen.  It has corrupted the entire database.

[Binh Dieu1]

yes, i have the same issue, and have to redo all the payroll from 1.2026 until 3.2026 for the 941 report.

i already emailed and talked to them. they blamed on my network issue, then I change certain of clients to the local machine. and this is still happen. then i reported to them, and they blamed my Easyacct was not at the current version, and caused this issue happen. 

Now, i updated the easyacct to the current version for 941 report. and this still happen to me.

[bigburg]

Basically the same conversation here. Then she said I threatened to sue them in the convo... I did not say anything like that,! I was almost in tears trying not to have to redo everything. She said it was recorded and I asked for the recording because I know I didn't say that  and she said no and no to a supervisor. It's like I'm on another planet. I never said any of that!!!  She had to put me on hold to gather her composure. I've done business with Easyacct from inception, I love the program I need it to work. This has been mind-blowing... from what is happening to the program... to the conversations we've had with them. It's our livelihood, I thought the problems had leveled off---then yesterday was such a gut punch. What could have happened if we didn't update and some of us had the exact same thing happen yesterday????  Does anyone have a good IT person who can help us? I understand there would be fees but I'm at a loss. We just need help.