Basically the same conversation here. Then she said I threatened to sue them in the convo... I did not say anything like that,! I was almost in tears trying not to have to redo everything. She said it was recorded and I asked for the recording because I know I didn't say that  and she said no and no to a supervisor. It's like I'm on another planet. I never said any of that!!!  She had to put me on hold to gather her composure. I've done business with Easyacct from inception, I love the program I need it to work. This has been mind-blowing... from what is happening to the program... to the conversations we've had with them. It's our livelihood, I thought the problems had leveled off---then yesterday was such a gut punch. What could have happened if we didn't update and some of us had the exact same thing happen yesterday????  Does anyone have a good IT person who can help us? I understand there would be fees but I'm at a loss. We just need help.