Will someone let us know what it is and if it works? LBVS... I never do the updates until I see how many people complain about what didn't get corrected or what doesn't work now that an update has been installed... 😬
Someone in another thread said try to uninstall and reinstall the program and then it works (as advised by customer support).. but I've yet to try that. Who has time to wait around for that to happen? Then again, who has time to wait around for Intuit to make it right to begin with though...
You must uninstall EASYACCT then login to your proconnect dashboard and reinstall the updated version there. I can now print the 940, although you must check to make sure everything is correct. The program will usually tell you when the liability on line 12 does not match the detail on line 17. Mine is off by 1 cent and there is no error. I also uninstalled and reinstalled the IRS System as well. Clicking the update button from within EASY does not always work.
I would call support and ask them what to do. I have not used a CD in years. EASY support number is 866-220-0488. Tell them you need technical support for downloading updates.
Uninstalling & reinstalling the program does work. Just install it from the initial 2023 install file & then update the program to the new update we just received today & it will fix the problems with the Form 940. I have done it on 9 computers here & it's worked without a hitch. It doesn't take long to uninstall & reinstall everything.
DO NOT download this update!!! Serious error with it. I cannot use my software at all. Am currently on hold. There is over an hour wait. I now see where you have to uninstall and reinstall. OMG!
I cannot use the program at all. Keep getting error messages. The update didn't "take". Have tried several time to run update. On hold now. Hopefully they won't close the phones down at 5. I have been holding since right around 4 p.m. Its suppose to be more than an hour wait to talk with someone.
I am on the phone with support. It's a joke. First questions from her was "Why did you update, did you get an email or something?" Next questions was what software was I using? She had me reboot twice after having me rename my easyW file. Then had me download the software as we couldn't uninstall the program. My client files are not showing up when I open the program. She tried to get me to rename the easywold file back to easyw. I told her it would not let me rename a file that already existed. She had me open the list of files under intuit. Kept asking me what files were in the EasyW file. Told her I didn't know as she had just had me do that. She had me open it and look at the files and informed me I should know what my clients look like in the files. I opened the EasyWold file and showed her where my clients were located. Informed her my file has to be named easyw/data so my employees can pull up the clients. She went back to trying to get me to rename the Easywold file to easyw. THEN she told me to just delete my easyWold file!!!! OMG it would have deleted all my clients. Who are these support people?? I asked to be moved up a level for support. She has put me on hold. Pretty sure I'm not getting any help today. She needs to be moved off the support line. She was texting and typing the entire time. I could hear the swoosh of her texts. I had to keep asking her to look at the screen and tell me what to click on next. I called an hour and half ago and still don't have it resolved.
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