Cannot run an Individual Employee Payroll Journal & A/R glitch is a nightmare!

[Dianna]

It appears the coding is missing for individual employees. When I tried to ruin an individual employee payroll journal I got a blank white screen indication no records found when the employee has worked the entire year. I looked at the issue when selecting "Range" and all of the employees only have first and middle initials only, the employee's last names are missing. Also, A/R has so many issues, adding old information (2023) into billing, missing information, ect. it's a disaster. 

[StahlManager]

I'm having the same issues with the A/R.  Trying to print reports for A/R GL distribution and summary, put in the dates and all I get is "No records indicated for these date"!!  Spent 4 hours on the phone with customer service last Friday and the problem still isn't resolved.  I cannot close out the year and start January 2026 until this is resolved.  My employees are going to be pissed if I can't write payroll checks this week!!!  

[Dianna]

The level to which this update fails is astounding. You would have thought they would have done a test run on basic parts of this program before they released the disaster of an update. I'm checking out other payroll software currently, I will not be renewing EASYACCT going forward. I wasted $3600 on a trash program and will have to spend more to get something that actually works. I feel your frustration and feel for the employees! This is just insanity! 

[Kathi_at_Intuit]

Hi @Dianna and @StahlManager thank you both for taking the time to share these details in the Community and for your feedback. We have shared this with the appropriate teams. The behaviors described here have already been reported to Development for review, and Development is actively working on a resolution.

We are continuing to collect and review feedback from multiple users to ensure all behaviors are fully documented and tracked. 

We will continue to monitor progress closely and update the Community as more information becomes available. Thank you for continuing to share your observations. We appreciate your patience as we work toward resolution.

[Kathi_at_Intuit]

Thank you for the continued feedback.

We have been reviewing all posts and threads regarding the 2025–2026 program to ensure feedback has been reviewed and all concerns captured.

Upcoming update post:

We will be publishing an outlining of what today’s update addresses. That post will serve as the central location for the latest information related to this release, and we will return to this thread to share the link once it is available.

Please centralize feedback:

Once the update post is live, we ask that you share what is working and what is not working directly on that post. Centralizing feedback will help ensure all concerns are captured as efficiently as possible.

Important note:

Today’s update will not resolve all outstanding issues, but it does move us one step closer.

We understand this has been a difficult and frustrating rollout, and we recognize the disruption this has caused. We appreciate your patience and the time you’ve taken to share your feedback. Please watch for the update post for the most current information.

[Kathi_at_Intuit]

Here is the link to the EasyACCT Release post:

https://accountants.intuit.com/community/easyacct-discussions/discussion/easyacct-release-2025-2-04-...