Cannot run an Individual Employee Payroll Journal & A/R glitch is a nightmare!

[Dianna]

It appears the coding is missing for individual employees. When I tried to ruin an individual employee payroll journal I got a blank white screen indication no records found when the employee has worked the entire year. I looked at the issue when selecting "Range" and all of the employees only have first and middle initials only, the employee's last names are missing. Also, A/R has so many issues, adding old information (2023) into billing, missing information, ect. it's a disaster. 

[StahlManager]

I'm having the same issues with the A/R.  Trying to print reports for A/R GL distribution and summary, put in the dates and all I get is "No records indicated for these date"!!  Spent 4 hours on the phone with customer service last Friday and the problem still isn't resolved.  I cannot close out the year and start January 2026 until this is resolved.  My employees are going to be pissed if I can't write payroll checks this week!!!  

[Dianna]

The level to which this update fails is astounding. You would have thought they would have done a test run on basic parts of this program before they released the disaster of an update. I'm checking out other payroll software currently, I will not be renewing EASYACCT going forward. I wasted $3600 on a trash program and will have to spend more to get something that actually works. I feel your frustration and feel for the employees! This is just insanity! 

[Kathi_at_Intuit]

Hi @Dianna and @StahlManager thank you both for taking the time to share these details in the Community and for your feedback. We have shared this with the appropriate teams. The behaviors described here have already been reported to Development for review, and Development is actively working on a resolution.

We are continuing to collect and review feedback from multiple users to ensure all behaviors are fully documented and tracked. 

We will continue to monitor progress closely and update the Community as more information becomes available. Thank you for continuing to share your observations. We appreciate your patience as we work toward resolution.