Level 6

Question

2020 01-10 update- 940 efile error code 17

Forum|Forum|6 years ago
January 10, 2020
4 replies
14 views

I just ran an update and while the 941 did efile successfully, i received error code 17 when trying to efile the 940. Anyone else have issues with this?

EasyACCT

This topic has been closed for replies.

Z

zhwzhw

Level 2

me too.

J

jmnedrig

Level 3

Did anyone call into customer support regarding this issue?

vscpanmAuthor

Level 6

I have not. I didn't have time to wait on hold for over an hour. The transmittal print-issue for W-2s and 1099s also has not been resolved. I tried the email support thru HELP and had no luck. I'll try to call now. This is so stressful.

vscpanmAuthor

Level 6

Ok, just called. They are aware of the 940 non-filing issue. Nothing said about the transmittal print issue out of IRS system. wait time is still over an hour. hung up.

B

bigburg

Level 5

I updated and still can't file 941 electronically. I get an error message 429: ActiveX component can't create object

D

Dianna

Level 4

Valerieb I had the same error message and so I restarted my computer again and then opened EASYAcct again and then went to E-file 941 again and it was successful that time. Hopefully restarting will work for you too.

B

bigburg

Level 5

thank you, I will try that... so frustrating

D

DLR

Level 3

After the latest update, I was successful in e-filing the 941 but not the 940. I will proceed with the 940 being a paper return. I had hoped they would work on this over the weekend and get us a new update to fix the 940. SMH.

vscpanmAuthor

Level 6

tried reinstalling. 940 still doesn't efile. I am still also having trouble creating the transmittal files from the IRS system. I click create and print for the transmittal and it closes the program. When I reopen, the created file appears but how can I be sure that it is correct? This is very messy this year. So frustrated. On hold as I type, wait time is now 35 minutes as opposed to over an hour.

vscpanmAuthor

Level 6

Please keep us updated as I am having those same problems!!

ok so on hold for over an hour and still no answer. But while waiting new updates popped up. Ran update for IRS system, same issues transmitting files: no transmittal printed and closes program. I was able to successfully upload W2 files to the SSA.BSO website so I'm hoping the efiles are OK. Running EASY update now. fingers crossed on the 940 efile.

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