INFORMATION RETURN SYSTEM

[Jamie Love]

Is there a FIX for issues with the INFO RETURN SYSTEM????  I can't create a transmission file without getting various diagnostics errors and then the whole program just SHUTS OFF AND DISAPPEARS when I try to access Transmit Electronic Returns.  We did the Easy Acct update a few days ago and are running version 2025.2.01 and we downloaded the INFO RETURN SYSTEM at the same time.   What is going on with this?????????????????????

[Ultratax77]

Same here. In 2024 data saled though. Same data for addess & Zip craps out in 2025. Why?

[William hagans]

It want let me log into my account..

[Kathi_at_Intuit]

Hi All, 

Thank you for taking the time to give us the feedback and for keep the conversation going. We recognize how important timely communication is, especially when issues are impacting daily work. We definitely are trying to keep up with the posts here. We do have an update today. Your concern may not be listed in this release; however, for visibility, we are including this information here in case this post is found first.

At this time, we do not have an estimated timeline for all fixes. With the current 2025.2.02 release, the following items are included in the update:

• Printing MICR checks doesn't have a space between the routing number and the account numbers
• Company Wizard does not allow Custom Financial Statements to be Transferred
• Creating transmission file in IRS 2025 generates an error
• W-2 only creating W-2 for 1 employee
• Creating transmission file in IRS 2025 showing incorrect file name when creating.
• When Printing W2s with an Employee Range it errors No Employee Records Found
• OK Forms OES-3 Results in error when check box to add Bank Info is selected
• ZeroBalance field is not updating correctly during customer save/update
• BatchPayroll-->ManualProcessing-->After entering any check number application is getting crashed
• Automatic Deductions Report does not print for any withholding item selected
• Import 1099-NEC CSV file in IRS Program generates Error 0
• Bank Reconciliation , listing all of the payroll checks under 1 employee name.
• A/R Transaction Entry Invoice Deletion Failure
• Bank Reconciliation showing period in Payee/Description field
• A/P transactions not listed in A/P Check Register Report
• A/P Automatic Invoices not generating and giving an Error message
• RUNTIME error number 0 , payroll wont print

Please continue to bring forward concerns. Every item raised is shared with our support and development teams for review. Your feedback truly matters and development is actively working on a resolution.

If you are still experiencing any of the items listed above after installing Version 2025.2.02 or have any program questions, EasyACCT Support is best equipped to take a look with you.

We will share updates as more information becomes available.  We appreciate your patience and thank you for continuing to share your feedback.

[IRonMaN]

@Kathi_at_Intuit  - the post was for the Information Return System.  For those of us that use the Information Return System but not EasyAcct, I am assuming the update you are referring to had nothing to do with the stand alone users of the Information Return software?

[Kathi_at_Intuit]

Hi @IRonMaN Thanks for the tag. Anything that says IRS is for the standalone program. Which are:

• Import 1099-NEC CSV file in IRS Program generates Error 0
• Creating transmission file in IRS 2025 generates an error
• Creating transmission file in IRS 2025 showing incorrect file name when creating.

[Ultratax77]

I have lost a week's production on forms 1099 due to the errneous diagnostic relative to addresses and zip code. 

The 2025 Info program gives diagnostics on the aforementioned data fields EVEN THOUGH THEY WORKED FINE FOR 2024.

HELP!!!!!!!!!

I was promised a return call on this fix before noon today. It is now 4:06PM.

Just to prove I'm not a total ogre I appreciate EZ getting the forms 940 to us at the beginning of the year. This helped a lot.

RR CPA CGMA 

[Jamie Love]

@Kathi_at_Intuit  we have downloaded the update/s and we are still having the EXACT same issues with INFO RETURN SYSTEM.  I can't create a transmission file without getting various diagnostics errors including "CF/SF--STATE INFORMATION NOT PRESENT FOR C/F".  I've never seen these errors in all the years we've used this program, and then the whole program just SHUTS OFF AND DISAPPEARS when I try to access 1099s in Transmit Electronic Returns.  This is unreasonable to have this many issues when we are working under a looming deadline, especially considering the level of which the price for this software (Easy Accounting) has INCREASED. Where are the benefits? When can we expect these issues to be resolved? Please advise. Thank you!

ALSO: Easy Accounting remains very slow in the write up module when you're trying to go from one month to another.  

[Kathi_at_Intuit]

Thank you for the continued feedback.
We have been reviewing all posts and threads regarding the 2025–2026 program to ensure feedback has been reviewed and all concerns captured.
Upcoming update post:
We will be publishing an outlining of what today’s update addresses. That post will serve as the central location for the latest information related to this release, and we will return to this thread to share the link once it is available.
Please centralize feedback:
Once the update post is live, we ask that you share what is working and what is not working directly on that post. Centralizing feedback will help ensure all concerns are captured as efficiently as possible.
Important note:
Today’s update will not resolve all outstanding issues, but it does move us one step closer.
We understand this has been a difficult and frustrating rollout, and we recognize the disruption this has caused. We appreciate your patience and the time you’ve taken to share your feedback. Please watch for the update post for the most current information.