EasyAcct 2025/2026 - Errors!

[evjose]

I downloaded the new version for the new year and so much issues.  I can't print pay checks by department.  I can't print payroll journal or earnings report by department.  I could at least print earnings report by employee however, after doing the update last week (12/8/25), I couldn't even do that now.  I called EasyAcct and they told me that the developers' solution to all the errors is to delete all payroll created prior to the 11/19/25 update.  Are you kidding me!!! They want me to re-enter the entire year's payroll!  It is 12/15/25, the year-end is approaching and they want me to re-enter the entire year's payroll!  Supposedly, this will fix the issues, but what if let's say, I'm crazy and I actually do that...is it guaranteed it will fix it??

[Kathi_at_Intuit]

Hi @evjose Welcome to the Community and thank you for sharing your experience with payroll in EasyACCT. We checked with our support team about the guidance you received on deleting payroll entries. They confirmed that the affected date range is approximately 11/14/2025 to 11/19/2025, not all payroll entered before 11/19/2025. You should not need to re-enter the full year.

We understand how important accurate payroll records are, especially at year end. We are staying in contact with our development team and will share any new details or updates as soon as they are available.

Thank you again for reaching out.

[Kathi_at_Intuit]

Hello @evjose ,

There is a new release of EasyACCT now available – Version 2025.1.10.

This release includes the following items below:

• GL report is showing incorrect information from sales Journals
• EasyACCT Client transfer does not give an option to transfer in payroll transactions
• EasyAcct is sorting by the first number on Employees, and Vendors

We know this release does not cover all concerns that have been raised, but we wanted to keep you updated on the progress being made. We will continue to share updates as more become available.

Thank you!

Kathi

[evjose]

Any idea when the errors will be fixed?  It's been a while and it's already the end of the year.  We still can't print checks and reports by department.

[IntuitSuzi]

Hello @evjose!

There is a new release of EasyACCT available. Update to the latest version:

https://accountants.intuit.com/support/en-us/help-article/update-products/check-version-easyacct/L05...

For those using Hosted, the update will be available this upcoming weekend.

[evjose]

I just updated to that and it didn't fix it.  I tried printing earnings report by department and it doesn't work.  If I choose to print a report by department, it'll print the employee from department 2 in between department 1, since it prints it alphabetically first.  I need it to print by department, then alphabetically within that department.  This is what it was doing before all these issues was created with the new software upgrade.

I don't know if it fixed printing checks by department.  I will try it when I do a payroll today.

[IntuitSuzi]

Thanks for the details, @evjose. Keep us informed on printing checks by department as well. We will pass along those details and let you know when we get additional information. We may not have more info until next week due to the holiday.

[evjose]

Nope, it's still not printing checks by department. 

Thanks for the update.  Hopefully, you will have it fixed soon.

[Walp]

You do realize next week is to late for some of us that need to run 2026 payrolls on 1/2/2026.

[evjose]

You're still able to run 2026 payrolls.  I just did one yesterday and it was okay minus not being able to print by department.  I'm hoping the quarterly and year-end forms won't have any issues.

[Walp]

Were the tax tables correct? i am scared to update but I have payrolls to run on 1/2/2026.

[evjose]

I manually adjusted the SDI rates and FICA Limits.  The tax tables aren't always accurate the beginning of the year anyways.  It usually changes when you run the 2nd check for the year.  So, I don't see that as much of an issue.

[evjose]

Now, since the latest update, I have another problem.  One of the employee isn't showing up on the earnings report.  He is there.  I can print the earnings report with just that employee but it won't add him to the total.  This is so frustrating.  It seems like you do an update and it either does nothing to fix the issues or it creates more.  I really hope you guys get this fixed!  SOON!

[evjose]

Just an update on my last post.  I've been changing different things on said employee and apparently the program doesn't like that his name starts with a Z.  When I changed the employee ID to SE instead of ZA, the employee shows up on the earnings report.

[Dianna]

The new release has taken the ability to run payroll journal by employee. The employee information is missing the last name, so definitely a coding error, and it can't complete the task and a blank page comes onto the screen. Also, the view screen doesn't fit the screen like it use too, you now have to unclick the view screen to make all options available and the screen is small. This has been an issue since last 20024/2025 update, for the cost of the program, the lack of tech support to fix these basic programming issues is unacceptable, with this latest 2025/2026 software update being one of the worst. I have audits to run and individual employee information that must be available through the journal reports. Is there a fix coming soon?

[Kathi_at_Intuit]

Hello All, 

Thank you for the detailed update and for taking the time to share what you discovered. We hear your concerns, especially given the impact this has on audits and payroll reporting.

We are actively gathering Community feedback and confirming that these behaviors, including the payroll journal by employee, display, and the employee ID scenario identified, have been reported. Our development team is actively reviewing and working on a fix.

We will continue to monitor this closely and will update the Community as soon as more updates become available.  Thank you for your patience and for helping us pinpoint these concerns.

[Iakaren]

We have been having print issues since October.  And no fix yet.

[evjose]

There's also issues with Manual Processing:

When going to  WRITE CHECKS - prior written checks does not populate unless you bring it up on the manual processing screen first then write checks

When re-printing checks using WRITE CHECKS, if you hit enter, it doesn't populate the next check number which is what it did before.

We can't do a manual check anymore if we wanted to print just one check.  If you enter a new check number, it just brings up checks that were already used and populates that check.

Also, when I restore a company and overwrites the existing one, when I open said company, it has errors, employees aren't showing up.

I'm hoping we don't have issues with quarterlies and year-end forms.  Your tech really should be working round the clock to fix these errors that was created since the upgrade to the new software for the new year.   It has been a nightmare.

[Peggy Stoll]

The new intuit easy accounting software has so many problems with it that I now am thinking they have a virus in the system.  Our company cannot copy to another drive to save a backup.  My last bank rec is missing all the checks and deposits in the screen.  On a bank rec we tried to complete the payroll checks are missing.  It's like a virus eating up all our previous work.

We do not have confidence in working on it.  I have two staff members on the organization that are very frustrated.  We are nervous as the updates don't solve any of these problems.  A number of other problems are also happening.  It's January 6th and I have to wait an hour or more on the phone to talk to technical service.  I hope they will be able to fix all these problems.  Unbelieveable for this expensive software to be such a nightmare this year.  Every year in the beginning we have issues but this tops all of them.  To have previous disappear and when you copy a backup to your other drive the whole company disappears on the backup drive.  This needs to be fixed.  

[Kathi_at_Intuit]

Thank you all for the follow-up. We will continue to monitor this closely and share updates with the Community as they become available. All feedback will continue to be provided to the appropriate teams. Thank you for your patience and for helping us identify and track these concerns.