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UPDATE: found out it was some type of glitch with the software. The files were being saved both in the Basic and Proseries folders located within the Local C dr...
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Yes, both local (C) and external files are the same. Some sort of corruption. Unfortunately, customer service was not able to figure it out either.
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I have prepared several 2023 tax returns. Out of nowhere, all inputted client data such as income is all gone. Each of those returns were already ready to be pr...
