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I have checked everything so that the box all say no to direct deposit and the boxes are still red. I guess I'll call Pro Series.
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I have a client that isn't receiving a refund from Federal or state but the system is asking for his routing # and account #. I went thru everything on Federal ...
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I did call the company and they fixed my problem but sorry I didn't relay the message because we are swampped.
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I will check tomorrow and if not I will be calling them back.
