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Resolved 2/12/2020.
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We were able to get an actual investigation going via phone support this morning.Hopefully it can be resolved.
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2/5/2020 and still not resolved and absolutely no communication from Lacerte.Clients are getting restless. It took a few years to convince all our Amish clients...
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1/30/2020 - Problem still exists and I have received no communication from Lacerte.
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Thank you. I submitted a support ticket.