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It is a rendering issue. I fixed this by having them switch the view under the Window menu to Cascade and they were able to see the rest of the form. The articl...
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The fix is to download the program from the website and reinstall. If the CD was used(or the disc image from the website) it will have this issue. Installing it...
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The solution that is working is to uninstall the formset and reinstall. This is from a member of the Systems Support. Me :).