Re: wasting time

TSRTSLa1 · ‎07-10-2020

Is it just me or is the waiting time for tech support becoming simply unbearable. I had to wait 5+ hours the other day for a call back. The product is very good. The service is very terrible.

Why?

abctax55 · ‎07-10-2020

1) Which product are you complaining about?

2) Do you have a speaker phone, so you can continue to be productive while waiting?

3) Have you considered posting your problem HERE, and perhaps one of us'n volunteers just might be able to solve it in less than 5 hours.

HumanKind... Be Both

IntuitAustin · ‎07-10-2020

Hey @TSRTSLa1,

Thanks for joining our Ask Me Anything session.

You may experience longer than usual hold times as our experts are working from home as a result of the ongoing COVID-19 pandemic. Rather than waiting on hold, you can post your question in community and one of your peers may be able to assist you.

Austin

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

sjrcpa · ‎07-10-2020

You actually got a same day callback?

The more I know, the more I don't know.

wasting time

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