Need Support Ticket System

[DK50]

Once again, it's tax season, and I'm wasting time on the phone (and Intuit is wasting time) due to Intuit not having a professional support ticket system to report and resolve bugs.

I have 50 years experience on both sides of the IT aisle--as support and user--I know what the L I'm talking about.

Currently, for example I have 2 simple issues that I'm currently working around because I don't have the time or inclination to call someone with less experience than me to walk them through my issue without resolution then arm wrestle to get the issue escalated; and wait days for a call back; play phone tag with level 2 support; only to have the issue relegated to the lost pile.

What I need is to be able to quickly submit a support "ticket" from my program that I can track and ensure that support is tracking the issue through resolution.

Right now, I'm having trouble with:

1. Problems with printing to DMS for California returns where I cannot highlight fields in Adobe Acrobat Pro DC for markup and digital signature through DocuSign.

2. Problem with printing to DMS for Arizona Non-Resident returns where several forms are garbage due to some font issue.

3. Problem with both Letter and Invoice Icons on the tool bar dimming so I cannot look at them; and having to close and re-start the program; only to have the issue recur...

Again, I'm currently just working around these issues rather than try to deal with support.

If, LIKE EVERY OTHER LEGITIMATE SOFTWARE PROVIDER Intuit had a support ticket system, I could spend minutes, rather than hours reporting, tracking, and hopefully resolving this type of issue...

FRUSTRATED FOR 30 YEARS!

[DK50]

Forgot to mention, also having issues with "G"'s showing up in front of buttons and fields on my monitor this year--not sure if it has to do with recent Windows 11 upgrade...