downloading 2020 proseries software

[Spanky]

For those of you that are having difficulty downloading 2020 ProSeries software, make sure your Windows 10 version is 20H2.  Make sure you have the latest C++ version installed as well.   Must be at least 2015-2019.  Locate it as C++ redistributable pack.  Intuit has not informed it's tech support of these easy fixes.  You also should not have to uninstall your virus protection.

[Orlando]

Moving the troubleshooting conversation here: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-proseries-2020-and-2...

[Cheri Runyon]

Every time I try to use my program and update I get a virus warning.

I took screen shots. I am very unhappy about this !

[Just-Lisa-Now-]

Cheri, can you insert a screen shot here?   Click the little camera button above the comment box. 

[Orlando]

What virus program do you use?  I've noticed Avast flags a lot of things. There's a ton of vendors out there and they do whatever they want to do.. the best we can do is try to work with them to get whitelisted. Some are easier than others to reach.

[dsk]

I have 20H2 and am having issues with Lacerte 2020 and 2019 since 2/3/2021!  1.5 hr wait times when calling support only to go through the same processes and then told my case has been escalated and someone will call me back but they don't know when????  I am so frustrated!